Grievance Officer
In accordance with the DPDP Act 2023 and the Information Technology Act 2000 (and rules thereunder), we have appointed a Grievance Officer to address complaints regarding data protection.
Contact Details
- Name:
- [Grievance Officer Name]
- Email:
- grievance@kounterpos.digital
- Address:
- [Registered Office Address]
- Response Time:
- Within 24 hours of receipt
- Resolution:
- Within 30 days as required by DPDP Rules
When to Contact the Grievance Officer
- Your data rights request (access, correction, erasure, portability) has not been addressed
- You believe your personal data has been mishandled or disclosed without authorization
- You have concerns about how your consent is being used
- You wish to file a formal complaint about a data protection issue
- You need to report a data breach that may affect your personal data
What to Include
- Your full name and the email address associated with your account
- A clear description of your complaint or request
- Any relevant correspondence or reference numbers (e.g., Data Rights request ID)
- Your preferred resolution (if applicable)
Escalation
If you are not satisfied with the Grievance Officer's response, you may escalate the matter to the Data Protection Board of India (DPBI) established under the DPDP Act 2023. The DPBI can be approached through the channels prescribed by the central government.
Related pages: Privacy Notice · Data Rights · Security